Refund policy

Return & Refund Policy

At OxyTees, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order, subject to the conditions outlined below.

1. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • The return request must be submitted within 7 days of receiving your order.

  • The product must be unused, unwashed, and in its original condition.

  • All original tags, labels, and packaging must be intact.

  • The product must not show signs of wear, damage, washing, or alteration.

  • Proof of purchase or a valid order number must be provided.

For hygiene and quality reasons, products that have been worn, washed, or otherwise used may not be eligible for return or exchange, except where the item is faulty or incorrect.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery.

Please provide your order number along with clear photographs or videos showing the issue.

Once the issue has been reviewed and verified, we will assist you with an appropriate resolution, which may include a replacement, exchange, or refund, as applicable.

3. Size Exchanges

If the size you ordered does not fit, you may request an exchange within 7 days of receiving your order, provided the product meets our return eligibility requirements and the requested size is available.

We recommend reviewing our size guide carefully before placing your order to ensure the best possible fit.

Exchanges are subject to product availability and approval by our team.

4. Non-Returnable Items

Returns or exchanges may not be accepted for:

  • Products that have been worn, washed, or used.

  • Products with removed or damaged original tags or labels.

  • Products damaged due to improper use, washing, or handling by the customer.

  • Requests submitted after the 7-day return window, except where applicable consumer law requires otherwise.

This does not affect any rights you may have under applicable consumer protection laws.

5. Return Shipping Charges

For returns or exchanges due to a change of mind or sizing preference, the customer may be responsible for the applicable return shipping charges.

If the product is confirmed to be defective, damaged upon delivery, or incorrectly supplied by OxyTees, we will review the issue and advise you regarding the return shipping arrangements.

Please do not send any product back without receiving return instructions from our customer support team.

6. Refund Processing

Once your returned item has been received and inspected, our team will notify you of the outcome.

If your refund is approved, it will be processed using the original payment method, wherever possible.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Shipping charges may be non-refundable, except where otherwise required by applicable law or where the return is due to an error on our part.

7. How to Request a Return or Exchange

To initiate a return, exchange, or refund request, please follow these steps:

  1. Contact our customer support team within 7 days of receiving your order.

  2. Provide your order number, the product name, and the reason for your request.

  3. For damaged, defective, or incorrect items, include clear photographs or videos showing the issue.

  4. Wait for our team to review your request and provide return instructions.

  5. Once approved, return the item according to the instructions provided by our team.

Returns sent without prior approval or to an unauthorised address may not be accepted.

For the proper return process and further assistance, kindly contact our customer support team.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please reach out to our customer support team through our Contact Us page.

Please include your order number and relevant details so we can assist you as quickly as possible.